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We're enhancing your member service experience!

Our credit union is moving forward with your financial future in focus. This fall, we are upgrading our core processing system. Along with increased efficiency, the new system will provide state-of-the-art technology allowing us to serve you better and faster for years to come. Right away, members will be able to enjoy new features and enhanced account access including account passcodes, ID scanning, and e-receipts. Make sure to check out our roadmap for a detailed list of upcoming features headed your way! 

Our staff is working hard to make this transition as smooth as possible. While you'll notice some minor account changes and temporary branch and online closures, we are confident that this next step will be balanced with significant long-term benefits. Our team appreciates your ongoing patience and loyalty. We look forward to a long and prosperous future here at Northern Skies!

All branches will be closed from Saturday, July 30, 2022 - Monday, August 1, 2022.

Loan payments, bill payments, and automatic transfers set up prior to the closure will be processed on schedule. Please plan ahead and schedule your payments in advance. 

Limited service will be provided from Friday, July 29 at 6pm - Tuesday, August 2, 2022.

Online banking and our mobile app will go offline the weekend of our conversion. We encourage our members to check their balances at any of our ATMs. Rest assured debit and credit card purchases will be available during this time. If you need to change your PIN number please call 800-290-7893.

Bill Pay will be unavailable Thursday, July 28th at 5:00 PM - Tuesday, August 2nd, 2022. All scheduled payments will continue to be processed on schedule. 

 

Enjoy these new features and improved account access:

  • Account Passcodes- To ensure the confidentiality of your account information we're excited to introduce account passcodes. This new technology allows us to send you a passcode to your mobile device to confirm your identity.

  • ID Scanning - In an effort to enhance your account security and achieve greater accuracy, we're implementing new ID scanning technology. We appreciate your willingness to present and scan your ID when asked! After your ID has been initially scanned we'll be able to see the scanned image each time your account is accessed.

  • E-Receipts - To help you manage your money electronically, we will now be able to provide e-receipts for all transactions including deposits, withdrawals, transfers, and loan payments. To get your e-receipt you must have an email address on file. While online banking is not required to receive e-receipts we encourage you to sign up and update your email.

  • Rewards Mobile Tool - Your favorite tool has gone mobile! Tracking your PEAK Rewards qualifications has never been easier! 

 

Frequently Asked Questions:

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Will my account number change?

Your member number will remain the same.

However, the account suffix will be different. This will not affect check processing, bill payments, direct deposits, or pre-authorized payments.

When you log into online banking, the new loan or share ID will appear on your dashboard and account overview screen. Please note that all consumer loan suffixes will be reorganized into sequential order.

Why is the credit union changing core systems?

We have outgrown the capabilities of our current data system. This transition will enable us to better meet the needs of our members now and well into the future. 

What should I do before conversion?

To minimize the impact of our branch closures, if you need to make a deposit or withdraw cash please do so before the close of buiness on Friday, July 29th at 6:00 PM. Make sure to maintain an awareness of your account balance as online banking and our mobile app will be unavailable. 

What should I do after conversion?

While we anticipate a smooth conversion of data, it is good practice to verify that your account is accurate. Give us a call if you have any concerns. We're happy to help! 

 

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