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Your safety and financial well-being are our top priorities. 

We're committed to your financial well-being and have made a few changes to ensure that each of our members has a safe banking experience. To help reduce risk we will be limiting the total number of people in our lobbies as well as controlling the flow of traffic in and out of the branches. You can read more about how each branch is implementing lobby traffic changes and expect the following changes when you visit: 

 

DON'T FORGET TO SANITIZE 

PLEASE WEAR A MASK

PHYSICAL DISTANCING

Now, when you enter our lobbies, you'll be checked in at the Sanitizing Station. In addition to offering protective resources, our friendly greeters will help monitor the traffic and number of people in our lobbies at one time. 

We strongly urge everyone who visits our branches to wear a face mask. No Mask? Just Ask! We will be providing masks for those who do not have one. If you bring your own, you will be asked to remove it briefly for identification purposes, 

We will require employees and members to maintain a physical distance of 6' while inside the branch. We've placed helpful markers to ensure your 6' space. Depending on lobby traffic you may be asked to wait in your vehicle. 

 

Additional Updates & Resources

 

Immediate Financial Relief

We understand the impact of COVID-19 and the various financial challenges that our members are facing during this time. Our goal is to remain adaptable to individual needs and to help ease the financial burden of COVID-19. If you are facing any kind of financial hardship, we encourage you to contact us as every situation is unique. 

    • Skip a Payment - If you need to skip a loan payment to focus on paying your more critical needs, you can Skip-A-Pay in Online Banking by selecting the Skip-A-Pay widget. 

    • Loan Extensions - If you have an existing loan and are experiencing financial hardship, we may be able to modify your loan terms, depending on your loan type. Call us to discuss your options. 

    • Financial Counseling and Support - When it comes to financial obstacles, the answers aren't always black and white. Talk to one of our financial counselors today. 

 

Avoiding COVID-19 Scams and Fraud

Unfortunately, scammers are taking advantage of fears surrounding COVID-19. While you may be receiving an increase of emails, calls, and posts, some may be a ruse to take your money and get your personal information. Please refer to the FTC for a complete list of tips to help keep scammers at bay. 

In our continuing effort to keep your accounts secure, we’ve improved our alert system for potential credit or debit card fraud.

Here’s how it works:

      1. When potential fraud is detected, you will receive an automatic email notification from us, with the option to reply with "fraud" or "no fraud".
      2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, with the option to reply with "fraud" or "no fraud" option.
      3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.

Additional Information

Your funds are safe - We are a federally insured credit union, offering a safe place for our members to save money. All deposits are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.